Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $99 within the continental United States. Orders under $99 ship for a flat rate of $9.99.

How fast do you ship?

Orders are processed within 24-48 hours. Standard shipping takes 3-5 business days. Expedited (2-3 days) and overnight options are available at checkout.

Are your products FDA approved?

All products in our catalog are FDA-cleared medical devices sourced from reputable manufacturers including Almoris, Dynarex, McKesson, Hartmann, and others. Each product meets clinical-grade standards.

Can I order in bulk for my facility?

Absolutely. We offer discounted pricing for healthcare facilities, clinics, and group purchasing. Contact us at (661) 221-5087 or orders@medicalsupplybuy.com for bulk quotes.

What is your return policy?

We offer a 30-day return window for unused items in original packaging. Opened medical supplies cannot be returned for health and safety reasons. See our Return Policy for details.

Do you offer autoship or recurring orders?

Yes, we can set up recurring deliveries for supplies you use regularly. Contact us to configure a subscription schedule that fits your needs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and purchase orders from verified healthcare facilities.

Where are you located?

Our warehouse and fulfillment center is located at 27815 Ave Stanford #111, Santa Clarita, CA 91355.

How can I contact customer service?

Call us at (661) 221-5087 or email orders@medicalsupplybuy.com. We're available Monday through Friday, 8 AM to 5 PM Pacific Time.